Account Executive Vacancy Genpact - JOBSBENGAL.COM

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Tuesday, September 18, 2018

Account Executive Vacancy Genpact

Account Executive Vacancy Genpact :


Account Executive Vacancy Genpact

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity. We are Genpact. Transformation happens here. Come, be a part of our exciting journey! Inviting applications for the position of Process Associate/Process Developer Minimum qualifications • Graduate/Post Graduate/Under Graduate with Excellent Communication Skills • Fresher/Experience can apply • US/UK/AUS shifts • Work Location: NCR Delhi, Hyderabad, Kolkata, Jaipur, Bangalore Responsibilities: Voice Support: Collections / Customer Service / Technical Chat & Email Support / Sales Support • Review accounts and call on delinquent customers / receive phone calls to collect / resolve delinquent customer queries (Collections) • Independently identify, troubleshoot, document, categorize and replicate customer problems and • Escalate complex problems according to defined escalation procedures (Customer Service) • Provide customer and technical support to customers through, chat and email requests (Email & Chat Support) • Investigate and resolve issues that are reported on social media site of India such as requests for account support and reports of potentially abusive content (Content Moderation) Finance & Accounting: General Accounting /Accounts Receivable / Procure to Pay /Order to Cash / Record to Report / Procurement • Communicate with customers through calls, email & Web service request. • Investigate and resolve customer/Agency/Underwriter’s queries
General Accounting • Prior knowledge and experience of Balance sheet items/ Income statement line items. • Knowledge of Accrual preparation/validation, Amortization of pre Payments, fixed assets accounting cycle, Inter-company Transactions. Initiate and request for write offs amounts per OC’s procedure manual. • Closing cycle knowledge in sequential order. Accounts Payable • Process invoices in workflow / ERP as per customer policies and guidelines. • Validate key fields from scanned documents, run uploads for electronic invoices. • Resolve the exceptions while invoice scanning and process correct invoice • Perform audits • Interact with customer to solve their queries related to invoices & expense reports, • Accounts freight processing, Set up of Freight vendors, Freight tracking -shipment & delivery status & update the same in ERP, Adding notes to late invoices while sending to vendors • Debit balance Analysis • Supplier Statement Reconciliation • Direct Debit clearance • Refund and Reject • Rejection analysis • Exposure to ERPS (SAP /Oracle etc.) on AP module • Understand end to end accounts payable process Accounts Receivable Identify and rectify unidentified cash and manage end to end process of Cash applications. • Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner. • Understand the requests of Service Charge Write off, Discount Write off, ACH Wire Transfer, UTA, NSF and then process them into the system. • Attend to helpdesk queries from vendors and branches. • Check and audit invoices and CTR Adjustments. • Understand and execute end to end process of order management. • Strategize collections activities to maximize cash receipt on active / delinquent accounts • Review the credit history of an existing customer and after due diligence recommend the extension /rejection of credit limit for the customer US/UK Payroll Accounting: • Handle contextual payroll processes like garnishments, running payroll cycles, resolving payroll errors. • Research and correct variances to ensure accuracy of payroll. • Manage (collect, validate, process, store) employee record changes in SAP. • Initiate and process payroll runs (per payroll schedule) including payroll run reconciliation/validation and production of all payroll required/related reporting and interfaces. • Manage direct deposit manual checks / off-cycle payments. • Send payroll data through an interface to the general ledger. • Generate Government compliance reports. • Maintain tax rates in payroll / tax system. Knowledge of Payroll Costing and Accounting. Payroll Funding / Vendor Payments Basics. Master Data Management (MDM) Prior experience in Master Data Management and SAP MM is a must. Responsibilities include: • Understand priorities for requirements and follow purchase procedures on compliance and spend limits. • Manage requisition backlog and work towards release of POs on time to suppliers. • Develop RFX document and co-ordinate with suppliers for completion for low value purchases. Develop comparatives in RFQ / RFP documents. • Negotiate prices manually or through e-auctions. • Co-ordinate with various stakeholders to gain approvals where ever required. • Manage multiple stakeholders, especially category managers, requestors, inventory control. Resolve and co-ordinate any operational day to day issues with the suppliers, requestors, category buyers.



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